Return & Exchange

Our Policy

We want you to love your Esmè pieces! If for any reason you are not completely satisfied, we accept returns and exchanges within 14 days of receiving your order, subject to the conditions below.

Conditions for Return

• Items must be unworn, in their original condition, and completely free of damage or scratches.
• Items must be returned in their original Esmè packaging.
• For hygiene reasons, earrings cannot be returned or exchanged unless they are faulty upon arrival.
• Personalized, engraved, or final sale items are not eligible for return or exchange.

How to Initiate a Return

To start a return or exchange, please email us at esmejewellerysg@gmail.com with your order number and the reason for the return. Our team will review your request and provide you with the return shipping address.

Please note that original shipping fees are non-refundable, and customers are responsible for the return shipping costs unless the item is faulty. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed manually via PayNow or Bank Transfer within 3-5 business days. Our team will reach out to confirm your transfer details.

Faulty Items

We take pride in the quality of our jewellery. If you receive a damaged or defective item, please contact us immediately (within 48 hours of receipt) with photos of the defect, and we will gladly arrange a replacement or refund for you at no additional cost.